These terms and conditions describe the rules that apply to use of the platform operated under the CrownJewelz brand and explain the contractual relationship between the operator and users. We set out the basic obligations that apply when you register an account, use the services, take part in promotions or request payments. By registering and using the site you accept these terms and any additional rules published for particular products or promotions.
Account holders must provide accurate, current and complete information and keep login details secure. You are responsible for all activity on your account and for maintaining confidentiality of your password and other security details. We may require identity and other verification documents at any time; until verification is complete certain account functions may be restricted, including deposits, withdrawals and participation in promotions. We reserve the right to suspend, restrict or close accounts where there is evidence of fraud, abuse, multiple accounts, chargebacks, unauthorised activity or breach of these terms.
Accounts are available only to persons who meet the age and legal requirements applicable in their jurisdiction. You must not open or operate an account on behalf of another person. Access may be restricted by geography, local law or business policy; it is your responsibility to ensure that your use of the services is lawful where you are located. Use of anonymising services such as VPNs or proxies may be treated as a breach of these terms.
Users must not engage in behaviour intended to manipulate outcomes, exploit technical flaws, or otherwise gain an unfair advantage. Automation, collusion, market manipulation, fraudulent behaviour and attempts to interfere with other users’ accounts are prohibited. You must not use the platform for unlawful purposes, to transmit harmful software or to harass other users or staff. Breaches may result in account action, forfeiture of funds derived from prohibited activity and legal referral where appropriate.
Promotions and bonuses are subject to separate terms which form part of these conditions. Promotional offers may include eligibility criteria, wagering requirements, maximum win caps, game restrictions and expiry periods. We will enforce those terms; bonus abuse, circumvention or activity intended to debit and credit promotions improperly may result in bonus cancellation, account suspension and loss of associated winnings. Always check the specific promotion terms before participating.
Payment methods, limits and processing times vary by method and jurisdiction. We may set minimum and maximum deposit and withdrawal limits and apply pending periods while verification and anti-fraud checks are completed. Withdrawals are processed to the original payment method where possible and may be subject to further identity or source-of-funds checks. We reserve the right to withhold or reverse transactions that appear suspicious or that breach these terms.
Document checks may be required before a withdrawal is approved. We may request identity, address, proof of payment method or other information. Failure to provide requested documentation may result in delay or refusal of withdrawals and other account restrictions.
If you have a complaint about your account or a transaction, contact our support team in the first instance. We will consider reasonable submissions and aim to resolve disputes promptly. If a matter cannot be resolved between us, we may explore alternative dispute resolution options where available, without prejudice to any applicable legal rights.
We may amend these terms from time to time. Changes will be notified by posting revised terms on the site and may be communicated by other appropriate means. Continued use of the services after notification constitutes acceptance of the updated terms. For queries about any change, contact support; references to Crown Jewelz or the operator within the site will reflect the current branding and terms in force.
