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CrownJewelz Casino Privacy Policy

This Privacy Policy explains how CrownJewelz collects, uses, stores and protects personal information when you create an account or use our services. We take user privacy seriously and set out the categories of information we process, the purposes for processing, how we protect data and the choices available to you. Where the policy refers to "we" or "our" it means the operator of the site; the brand also appears as Crown Jewelz in some communications.

Types of data we collect

We collect information necessary to operate accounts, process transactions and provide customer support. Information is gathered directly from you, from your device and from activity on the site.

Personal data

  • Account details: name, date of birth, email address, contact telephone and postal address.
  • Identity and verification data: identity documents and other information provided for verification and age checks.
  • Payment information: card or payment account details and billing information when you make deposits or withdrawals.

Technical data

  • Device and connection information: IP address, browser type, operating system, device identifiers and language settings.
  • Usage data: pages visited, time on site, interaction events and error logs.
  • Cookies and tracking: identifiers set by cookies and similar technologies used for session management, preferences and analytics.

Transactional data

  • Activity and financial records: deposits, withdrawals, wagers, wins, losses, bonuses (where applicable) and transaction timestamps.
  • Customer service records: communications with support, dispute notes and compliance-related records.

Use of information

We use your information to create and manage accounts, process payments, verify identity, prevent fraud, provide support, and to comply with legal and regulatory obligations. We may also use anonymised or aggregated data for analytics, product improvement and to detect and prevent abuse.

Data protection practices

We implement administrative, technical and physical measures to protect personal information against unauthorised access, loss, misuse or alteration. Access to personal data is limited to employees and contractors who need it to perform their duties. We retain information for as long as necessary to fulfil the purposes described and to meet legal and regulatory requirements.

Cookies and tracking technologies

Cookies and similar technologies are used to enable site functionality, remember preferences, measure performance and deliver analytics. You can manage cookie settings through your browser or device; disabling certain cookies may affect site functionality.

User rights

You have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, and to object to or restrict certain processing where applicable. You may also withdraw consent where processing is based on consent. To exercise your rights, contact support in writing.

Access, correction and deletion of data

Requests to access, rectify or delete personal data will be handled in line with applicable law. We may need to retain certain information to comply with legal obligations, resolve disputes or enforce agreements.

Information sharing and third parties

We may share data with service providers that perform services on our behalf, such as payment processors, identity verification, fraud prevention, hosting and analytics. We require such providers to protect personal data and use it only for the purposes we specify. We may disclose information where required by law or to protect rights, safety and property.

Privacy policy updates

We may amend this policy from time to time. Material changes will be communicated via the site or direct notice where appropriate. Please check this page periodically for the latest version.