Support is available to assist with questions, account-related issues, technical concerns or general feedback. The team can help with registration problems, verification guidance, bonus clarification and site performance matters. For quicker resolution, have your account ID and any relevant screenshots ready when you contact support. Multiple convenient communication channels are provided below so you can choose phone, email or specialist affiliate routes depending on the nature of your enquiry.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat & email; typical response within 12–24 hours; English) |
| General enquiries | [email protected] (Business, press and corporate enquiries; expect reply within 48 hours) |
| Affiliate enquiries | [email protected] (Commission, tracking and partnership queries; account manager assignment) |
| Phone | +44 20 7946 0821 (Mon–Fri, 09:00–18:00) |
| Working hours | Mon–Fri, 09:00–18:00 (excluding public holidays) |
Email is the preferred method for detailed requests, account issues and cases requiring explanations or documents. Please send correspondence to [email protected] with a clear subject line and up-to-date contact details. Providing your full name, account ID and any relevant attachments helps queries be processed more quickly and avoids unnecessary delays.
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled quickly, while more complex issues — such as account verification, payment investigations or technical faults — may require additional time to resolve and could take several days. We’ll keep you informed of progress and provide an estimated timeframe for any ongoing case.
Share feedback, suggestions or ideas to help improve CrownJewelz's website and services. All submissions are read and reviewed carefully by the team and used to refine features, promotions and usability. Please be as specific as possible about the page, device and issue you encountered so improvements can be prioritised effectively. Thank you for helping to shape a better experience.
